Why Can’t I Change My Username on Twitch?

A username on Twitch is part of your brand identity and how users can find you on the platform. However, there are times when you may want to change your username, whether due to a rebrand or you just need a fresh start. Regardless of the reason, you may encounter some difficulties when trying to make this change, which could be technical or non-technical. If you’ve been wondering, “Why can’t I change my username on Twitch?” This article seeks to answer your questions and offer solutions to resolve the issue.

6 Possible Reasons You Can’t Change Your Twitch Username

Here are some common reasons why you can’t change your Twitch username and solutions to guide you:

Twitch Username Policy Compliance

Twitch has some restrictions and guidelines that you must follow to successfully change your Twitch handle. This includes ensuring that your username is between 4-25 characters in length and must not include spaces or symbols. Twitch also specifically states that your username must not contain any hateful slurs or derogatory terminologies. The username must not glorify, promote, or advocate for discrimination, denigration, segregation, exclusion, hatred, or disgust.

Solution

Follow the guidelines detailed by Twitch to check for any anomalies in your selected username and ensure that you’re on track.

Technical Glitches or Bugs

Technical issues are quite common among users, and this might be the case if Twitch isn’t letting you change your username. It might be due to a glitch in the app or the browser you’re currently using. It’s also possible that the app has downtime, and as a result, certain features are buggy and can’t be accessed.

Solution

Try troubleshooting by updating your mobile app to the latest version or trying a different browser. You can also switch devices; if you’re using a mobile phone, try desktop and vice-versa. Also, try clearing your browser history and cache through your browser privacy settings.

Username Already Taken or Unavailable

You might encounter a “username not available” message when attempting to change your Twitch username. This usually means that the username you want is already in use or has been reserved by Twitch. Another user has often claimed the name, possibly years ago, and it might be associated with an inactive account.

In some cases, Twitch reserves specific usernames to prevent misuse or because they’re linked to community guidelines. These restrictions can make it challenging to secure a desired username, especially if it’s a key part of your brand identity.

Solution

The best way to claim a username, even when it’s unavailable, is to monitor the handle. After selecting your preferred username, use our Handle Monitor Tool to track it so you know when it’s available. All you have to do is enter the specific username and your email address, and you’ll get a notification once it’s up for grabs.

Account Verification Not Completed

To successfully carry out some actions on Twitch, including being able to change your username, your profile must be fully updated. This includes email and phone number verifications, without which you will be restricted, as it’s a security measure to ensure you fully enjoy the app.

Solution

Check your account settings for any pending updates, and follow Twitch’s on-screen instructions to complete your verification. Make sure you use an email address and phone number that you can access so you don’t miss out on any verification code or link.

Account Restrictions or Penalties

Violating Twitch guidelines might result in certain account restrictions or penalties. This may include using a username that contains hate slurs or derogatory terms that have been listed as offensive. Or content causing or discussing self-harm, supporting terrorism, and adult sexual violence, among others. Once you’re found to have violated any of the rules, you will be warned, suspended, or restricted, any of which can hinder you from changing your username for a while.

Solution

Check your notifications for any prompt from Twitch and follow the steps provided. If you’re still unable to lift the ban, contact Twitch support for further guidance on appealing and gaining full access to your account.

Pending Username Change Requests

Pending changes on your Twitch account may affect username updates, including email updates or security settings. Twitch requires you to finalize any pending updates before you can make changes to your account, including your username.

Solution

Check your account settings for any pending requests and ensure they are fully processed. Once all pending changes are complete, you should be able to update your username without any further delays.

Additional Tips for Resolving Twitch Username Change Problems

Here are some troubleshooting tips to guide you if you’re unable to update your username:

Check for Error Messages

If you can’t update your username, you will get an error message providing specific information on the issue, whether it’s username availability, policy compliance, or account restrictions. Based on the error, you can determine the next steps, such as selecting a different username, verifying your account, or addressing any compliance issues.

Update Twitch App

App updates help keep the app running smoothly, and if you update your Twitch app to the latest version, you might be battling with bugs that have already been fixed. To update the Twitch app, go to the App Store on iOS or Play Store if you’re using an Android device. Tap on your profile icon and check for updates. After updating the app, try changing your username again.

Clear Cache and Cookies

Clearing your browser cache and cookies can resolve some glitches hindering you from changing your username. From your browser, click on the three-dot icon, go to “More tools,” select Settings, and click on “Privacy and Security.” Navigate to “Delete browsing data” and proceed to clear cache and cookies.

Try Different Devices or Browsers

Sometimes, your device or browser might be the main issue. Try using another device or browser to rule out if it’s device-specific. If you were using a phone, try using a desktop. If you were using Chrome, try Firefox, Safari, or any other browser.

Reach Out to Twitch Support

If, after trying all troubleshooting options, you are still unable to update your username, contact Twitch support. The team is available 24/7 to help.twitch.tv/s/contactsupport to answer your queries. Provide enough details they can work with, including any error messages or notifications you may have received.

Conclusion

Changing your Twitch username should be a direct process. However, in cases where you find that challenging, we have provided some common reasons why that may be happening, including helpful solutions. Ensure you aren’t limited by username restrictions and guidelines, and troubleshoot as much as you can until the issue is fixed and you can successfully change your username. By implementing these tips, you can manage your Twitch usernames effectively.